Nicola Byrne
Service Manager
Nicola is a dedicated Service Manager with 28 years of experience within the Enrergy Industry.
Renowned for her expertise in query management and process optimization, she has built a reputation for transforming complex challenges into smooth, scalable solutions.
Throughout her career, Nicola has remained committed to delivering outstanding customer experiences, fostering team excellence, and driving operational efficiency.
Renowned for her expertise in query management and process optimization, she has built a reputation for transforming complex challenges into smooth, scalable solutions.
Throughout her career, Nicola has remained committed to delivering outstanding customer experiences, fostering team excellence, and driving operational efficiency.
I lead on client queries and supplier management
Responsible for the end-to-end CRM Delivery implementing frameworks that prioritize client queries, categorize issues and streamline routing for swift resolution
Currently focused on driving service improvements through route cause analysis.
Currently focused on driving service improvements through route cause analysis.
Professional skills
Query Management
Industry Processes
Relationship Management
Continuous Improvement
Industry Processes
Relationship Management
Continuous Improvement
The Adalta Energy team
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